I placed an order based on their promised delivery timeframe of 1-3 days. Now, we are on day 28, and my order remains unprocessed and unshipped. I've exchanged numerous emails, spending countless hours on this issue. The responses I receive seem to be generated by AI; they are overly lengthy and lack any follow-up actions. I requested a refund 8 days ago but only received more AI-generated replies. Today, when I inquired again about the refund, I was told they might not be able to issue one due to the status of my order. I'm at a loss for what to do. They have held my money for a month with no resolution, wasting a significant amount of my time. The tracking status has read: 'the sender has allocated a tracking number to your package' since December 4.
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We make premium supplements for brain performance, recovery and anti-ageing. Developed by our in-house science team, Made in NZ and rigorously multi third-party tested. Our purpose is to help you feel, look and be at your best, every day.
