Well, add me to the list of disgruntled Simyo customers! I was charged 65 Euros for using just 13 MB of data because I was so "stupid" to leave roaming on when I was leaving Europe. (You need to enable roaming when you want to use the service in Europe!) Although they claim to send a warning text about extra charges, you hit the (13 Mb LOL) 65 Euro limit before having a chance to read it! I cancelled my Simyo service, but they are justified to keep it active due to the 30-day cancellation policy (and charge you an extra month). When I contacted customer service for a fair resolution, they argued that the charges were justified since I used the data service. They seem unwilling to address the issue of absurd data charges for me and hundreds of customers before me. I have now read so many reviews with similar complaints. And yes, I see Simyo reaching out to people that leave a review on this platform (Trustpilot) but they don't seem to resolve this for their future customers. To Simyo, I write, "It is simple... Instead of charging people upon leaving "zone 1," YOU could simply stop the roaming and request customer confirmation first. But that would stop this money spinner, of course ;-)
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