Recently, I had the problem of Simyo charging me 60.50€ within minutes of landing in Turkey. Of course, this wasn’t intended and the only way I could have avoided this was to turn off my roaming data before landing in Turkey. As you can imagine, when travelling within Europe, it might be difficult to remember to turn off roaming as you’re busy with all the airport stress already. I then did my research and realised I was charged l 5€/MB! My partner had the same issue with another provider, but he managed to get it waived no problem. I talked to a Simyo representative, Samantha, who was being condescending and displayed 0 empathy to my situation even though I explained that I did not receive the border message informing me of the rates. She insisted that I turned the option off but when I said I didn’t (I received border messages from other countries) she said and I quote, “Too bad you didn’t receive it this time but we sent it, be sure to turn off your data now to avoid further costs”. I was appalled as I’ve never received such messages from customer service from a professional company before. Could it be a translation issue? Even though she offered me a refund of 12.74€ out of the 60.50€, I would not recommend this service as refunding 12.74€ out of 60.50€ for unintended costs is not worth the hassle to bear such attitude from customer service. The plans are cheap but they find all sorts of additional ways to charge unwitting customers.
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