Absolutely the worst provider ever! They charged me roaming costs in a country I wasn’t even in. Before my trip, I called to confirm that Greece was included — they said yes. And now I suddenly get an invoice with roaming charges for Albania?!I showed them clear proof that I was in Greece the entire time, but they didn’t care at all. Their customer service was rude, dismissive, and completely unhelpful.On top of that, the connection was absolutely terrible. I had signal maybe 10% of the time — most of the time I couldn’t use the internet or even make a simple phone call.I never write reviews, but this experience was so unbelievably bad that I felt I had to warn others. Do yourself a favour and stay far away from this company. I wouldn’t recommend them to anyone.--- 16-11-25After posting my review, Simyo replied publicly, pretending to be helpful. However, their response was purely for show — meant to look good to other readers. In reality, they haven’t done anything to resolve the issue. Instead, they placed the blame on me, even though I had already contacted Simyo before my trip to confirm that Greece was included.If there was any risk of connecting to an Albanian network while in Greece, they should have clearly informed me at that time — not made promises they couldn’t keep. It’s disappointing that their public replies are only aimed at maintaining a positive image rather than actually helping their customers.
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