I’m a very new client. I already have one positive and one negative experience and I’m writing this review to warn anyone considering eSIM. I wanted to transfer my old number from Odido to Simyo and switch to eSIM. Since I’m abroad at the moment I got in touch with Simyo via WhatsApp. I got a reply pretty fast and I was told everything about the procedure and basically assured that it’s totally possible. So I started the process. My number was transferred after few days but I was not able to install the eSIM. I contacted Simyo again via WhatsApp providing the screenshot of the errors I’m getting. And now the fun part…(not funny for me though): even though my iPhone supports eSIM I can not use it because my model number is not matching the approved model numbers! Only model numbers with last characters DN, ND, ZD, or NL are approved. So if you have a iPhone purchased anywhere else than NL region you are out of luck installing the eSIM. This is purely Simyo’s decision not iPhone limitation. And fair enough, if that’s how they want to do their business, so be it. But I was not informed about it or never suspected that this kind of limitation even can exist. No one in the chat mentioned it. And guess what? If I knew in advance, I wouldn’t transfer my number. Now, I have no access to my Dutch number, no eSIM, and no possibility to revert the process. I was offered physical SIM as an option. But since I’m abroad it won’t reach me easily, I have to use my friend’s address in NL to forward me the card. So all of you travelling and living abroad, check your iPhone’s model number before purchasing eSIM. You might be out of luck! I’m giving 2 stars in this review because the customer service was easy to reach. The story will be continued after my SIM (physical SIM!) arrives.
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