Subject: Urgent: Refund Request for Undelivered OrderDear SinsLashes team,I placed an order which was supposedly shipped via DHL from Germany to my address in central Barcelona (Plaza Catalunya). Despite my address being perfectly valid and well-known, the package was never delivered. I was informed that DHL “couldn’t find the address,” which is clearly an error.I emailed you two weeks ago with no resolution, and I am now formally requesting a full refund for the undelivered order. I have been patient, but the lack of response is unacceptable.Please confirm my refund within 48 hours, or I will be forced to take further action through: • Filing a complaint with the European Consumer Centre (ECC Spain) • Reporting the issue to DHL and local consumer protection agencies • Initiating a chargeback through my bank or credit card companyI expect this to be resolved immediately.
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