UPDATE 22nd October. Six by Nico have today confirmed there was an error on my bill and have sent me a voucher as an apology. Once my email reached the correct person the issue was dealt with efficiently and courteously. I am happy with the outcomeYesterday 2 of us enjoyed The Space menu at Six By Nico. Birmingham.The food was very good and our waitress had learnt her script well in describing each course and the matching wineWe booked using a promotion for 6 courses & wine at a cost of £45 each ( full price for this is £75). As we had visited several times before we were aware that 12.5% service charge would be added to our bill.When we got home and looked at our bill in more detail, we saw we had been charged just under 21% service charge - £18.75. We realised that the charge had been calculated on the full price of the menu (£75) rather than what we actually paid using a promotion (£45).In our opinion this is totally unreasonable and makes a mockery of sending promotions to customers when they are ' clawing back' some of this promotion in service fees.Yes, I know legally a customer can ask for a service charge to be removed but I personally would find this embarrassing and would not have the confidence to do so. The bill was given to us with a tablet to write a review and staff made no mention of service charges at this time or when making card payment.In my view to calculate service charges on money I had not spent is not acceptable and is underhand.I would have been happier if we had the option to donate this additional service charge to the charity promoted on our table rather than extra profit for Six By Nico.I shall certainly think twice about returning and will make family and friends aware that Six By Nico promotions are not as good as they seem.Such a shame about our dissatisfaction with the service charge issue, because we did enjoy the food and wine .
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