Four of us visited the Birmingham restaurant on Saturday and had a good time, atmosphere was decent and the food was enjoyable.The problem started when we got the bill and the server accidentally over-charged us and got flustered attempting to do a refund. He went back and forward to the manager before coming back and saying that refunds could not be done at the restuarant and gave me an e-mail address and asked me to contact them with pictures of the receipts and bill and was then ensured that whenever this happens they always sort it out very quickly. My phone number was also taken as they were "going to ring me first thing Monday morning".Now four days later, I have called multiple times and nobody answers, I have sent four e-mails and got no reply, I have gone through contact us feature on the website but once again there is no reply.I understand that mistakes happen and I feel this could have been resolved much more smoothly and quickly than this. Its turned what was initially a good experience into a draining headache.
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