The food was lukewarm at best. Long waits between courses. Courses weren’t balanced well or complimentary in flavours. Same cutlery used for all the courses. Unresponsive serving staff that lacked training. That the Customer Relations team use a copy-and-paste response to bad reviews that has misspelled “experience” is peak irony that is no doubt completely lost on them and yet evidence that the rot of complacency runs deep with this group. They truly do not care. Fill the seats. Rotate. Spend a small fortune on marketing to ensure the cycle repeats in the absence of repeat custom.
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