Please be aware if you have a so called gift voucher any slight indiscretion and they cancel your booking and probably keep the monies that have been placed on the voucher. Maybe this is how they make their profits.Our reservation was at Spring Gardens Manchester at 14.45. Unfortunately, we made a genuine mistake and had thought that the reservation was for 15.45. When we arrived at the restaurant we could see that our table was still available but the young girl who insisted she was in charge refused to seat us. When asked what she was going to do to provide a solution, the response was “I’m not going to do anything.By the very nature of this type of business they are supposed to be providing hospitality which we did not receive and believe the young girl in charge does not have the slightest understanding of the word hospitality (very confrontational, rude and uncompromising)I have had much better treatment from some teenager working for McDonalds..If our table had been taken by another diner I would have still expected the young girl in charge to offer a solution i.e. a later time for dining, a booking for another date. None of which were forthcoming and notwithstanding that our table was still free.As she refused to offer us another solution we went across the road to the much more upmarket and frankly much more hospitable Grand Pacific. As this was a gift for Christmas from our daughter and was pre-paid, it would seem that they are quite happy to profit from our mistake, It would also appear to me that this establishments ethos is that customers are dining at a CELEBRITY CHEF lead restaurant (certainly not the case) prefering to treat voucher holders like they are not worthy. I have reviewed a lot of trust pilot and TripAdviser postings and the ratings on both sites is unsurprisingly totally abysmal, a very significant amount of the poor reviews concentrate on the abuse of the so called gift vouchers and the restrictive use policy.In respect of the Trust Pilot reviews, they seem to echo our own experience with this in, if you have received a voucher as a gift you seem to be treated as second-class citizens:* you can’t book a table on a Saturday.* you are untrustworthy as you are also asked to provide your credit card details - why, I have no idea, as you have already received in the region of £100. It would be interesting to find out GDPR Compliance’s view on this as they are asking for and storing personal information with no valid reason.* The validity of the voucher is short. Ours is only valid until 31st March. My wife works in a school which now means that we will be unable to make a further reservation, presuming our voucher is still valid.* Their staff are arrogant, unhelpful and clearly not well trained.Has the owner of this establishment not realised he needs to wake up something is going wrong!! So I urge the owner to take a look at these reviews, although it would appear he does not care. He is still making money from rejected voucher sales as he has your money already.Check out TripAdviser rating just as low as Trustpilots
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