I had purchased a gift experience for my husband as a Christmas present. We booked for 7March 2024 but unfortunately his father died on 3 March 2924 so obviously cancelled the booking. I asked if we could rebook for April 2024 as the funeral was to be held at the end of March 2024. This communication was via email (18 in total). In short I was told this was not possible as I had ‘plenty of time to use the experience’ along with other choice statements!! The customer care manager was appalling in his response and no account was given for extenuating circumstances. He offered the monetary value of the experience only. I did manage in the end to get my money back less postage. As I persisted I did manage to get back postage!! (More emails) I did write to the registered office address for Six by Nico requesting a response to the poor customer care provided by the Customer Relations and Support Manager a number of weeks ago. This has been ignored and shows the lack of care and respect the company has for its customers
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