Copy of our Email sent to customerrelations @ sixbynico.co.uk Good evening. We attended our reservation on 14 September 2024 at 4.30pm, Spring Gardens, Manchester. As you will also be aware, this was following a change of menu from Shanghai to Tokyo, which was entirely understandable. Having wished to visit your restaurant for a considerable amount of time, we were excited to attend, and we had very much looked forward to it. Unfortunately, throughout our reservation, the experience was ruined. We must state that, upon arrival, we were met by a welcoming member of staff who offered to take our coats and escorted us to our table promptly. Sadly, the experience but more importantly the service deteriorated from there. Before enquiring about the wine pairing menu, my partner and I were discussing whether we should go for that option, or just order a glass. Your waiter overheard our private conversation, and interjected his advice with regards to the wine pairing option. This started out a fairly pleasant conversation only to have him abruptly suggest "if you cannot wait for alcohol then order a glass now as the wine does not start until the second course". We were both quite taken aback by his words and after he left with our order, we chatted together with regards to his attitude towards alcohol. It goes without saying that we are paying customers, both adult, and should we wish to discuss whether to opt for a pre meal drink, we should be completely at ease and at our liberty to do so. Your waiter also offered advice during the third course wine selection. This advice was we could use it as if we were washing machines to remove particles of food from our teeth. I’m sure the vineyard that produced your chosen wine would be happy to know the fruits of their labour were seemingly regarded to be akin to Listerine. During his attempt to enlighten us about the wines and their paired courses, your waiter found it totally necessary to stand towering over us, and direct what came across as very pretentious and insincere conversation at only one of us at a time, consequently leaving my partner and I to exchange garbled notes once he departed our table as to what the pairing may be. During the fifth course, your waiter again visited our table. He engaged in a totally off topic performance in relation to the enzymes and lost his own train of thought, but did apologise for it. In his own words "I appear to be going around in circles". He was quite correct. We were none the wiser as to the reason for the wine pairing or how it may complement the course we were being served. When we reached the dessert course, it felt as though this had been forgotten. The wine pairing was delivered to the table but there was a significant delay in bringing the dessert itself. In that time, we were happy and relieved to think your waiter was not coming back with anymore performances of character, but nearly ten minutes passed before the dessert appeared.In addition to the above, there were elements of the menu that were disappointing, inadequate and lacking in taste.During the full evening, we could not hear one another due to the canteen like atmosphere. Please understand, we have been looking forward to visiting Six by Nico for some time and our expectations were high. Unfortunately, Six by Nico’s standards are not on par with the styling it is attempting to portray. Upon hastily paying and leaving, we had to rummage within your patrons' coats to find ours as there was no attendee. Your concept is relatively easy but your delivery is poor. Why offer a Tokyo experience with European cutlery? Surely chopsticks would maketh the menu, accompanied by authentic flavours and front of house staff who are not rude and know what they are talking about when serving the dishes and the paired wine? Regards,
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