Absolutely appalled at the service from here! Unfortunately my husband fell poorly on the day I was supposed to attend. We received a voucher for our wedding although upon booking you have to put your card details in, I did this as I had no plans to cancel.Unfortunately as stated above my husband fell poorly and we had to cancel, I rang both resteraunts and cancelled and was reassured my card wouldn’t be charged as I had cancelled via the phone , they also told me they didn’t even have my booking on the system anyway…..so not to worry!BEWARE! As if you do have to cancel in an emergency the company will proceed to take £45.00 per person, a total of £90.00 from my card even though I was reassured nothing would be taken.Now I would understand if it was a small cancellation fee, but the whole bill? And to be previously told I wouldn’t be charged, it’s appalling! The company have been nothing but rude, they have told me they will reimburse me with a voucher, why would I want a voucher when I already have a gifted voucher from my wedding? I just want my hard earned money back.I would understand if it was a small fee but the total bill, it’s daylight robbery.Do not enter your card details into their system!!!!!!! As if you do have a family emergency or unfortunate situation they WILL take a huge amount of money from your bank account!!!! DisgustingDo not recommend and will not be visiting!
Claim your business profile now and gain access to all features and respond to customer reviews.
