First time at the Edinburgh West branch and it was a very disappointing experience. The waiter assigned to our table was rude from the moment we walked in. We asked if there was somewhere to hang our coats and her reply was ‘I guess I could hang them up for you, but you’ll need to remember which ones yours when you leave because I won’t’ Most of our group opted for the cocktail and wine pairings and our waiter didn’t even attempt to give us tasting notes or explain how the drinks complemented the dish. At one point she put the glasses of wine down and said ‘I don’t know what’s in this one’ and walked away. Several of our dishes came with garnishes missing which we had to send back. One course came without any of the sliced apple and when we pointed it out to our waiter she said ‘What? do you want me to change it?’ At this point we asked to be given a different waiter.The service overall felt incredibly rushed, like they were trying to get our table through the meal as quick as possible. The cocktails did not go with the food at all and at the end as we were leaving and speaking to one of the servers at the bar he said ‘yeah they’re not actually paired, they do the same ones for lots of the menus.’The toilets were not in a good state, women’s toilets completely blocked and no toilet roll because it was all over the floor. The food was average compared to other Six by Nico experiences I’ve had. I don’t know if they were just having a bad night or if it’s always like this but it was not the experience you want when your table’s bill is coming to several hundred pounds. We did speak to the manager at the end about it all and she gave us a discount on our bill and removed the service charge. She was understanding and shocked at the waiter’s behaviour and did what she could at the end to apologise which was very much appreciated. But in honesty I wouldn’t recommend this branch. It didn’t feel up to standard at all in any aspect of the experience.
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