This is about my 5 th time unfortunately I was telling my friends how good it was . Only for it to be the most disappointing one ever to date only had one bad one before .not like this ! Staff were nice .however when explaining the course .it was like babble it was so quick, could have been a recording with no stops ! Difficult to catch the words as they were coming out so fast . Never the less , lovey staff . We had the Sunday Rost To start with it came out looks great , had it been served 6 min before it was luck warm . Tast was good . Disappointed it was literally Luke warm as if it had been left out to long ? Second was calleflower. Nice except the foam was more like soup .that was ok .not great 3 rd one .was cold plate . I do mean fridge cold Not happy about that .Rost potato would have been amazing .had it not been for the once again cold soup ? with what should have been foam ? Seen no foam just soup whatever it was . The worse by far was The main chicken . I had to say to the girl your plates are actually really cold yo touch the chicken was luck warm because of the plates .which in turn cause all the other bits to go cold ! Extremely dissatisfied. Especially when I tell 3 other one great it is ? We had pairing wine .again way to quick to hear what she was saying . But nice girl , not taking that away from her I said about the plates the last one being just so cold it was ridiculously cold to touch . I have never had that in all the time I have gone to the one in south side .Best by far was the end. Desert freezing cold plate that was fine .could not fault that one or the wine .the chicken would have been lovely if not placed on a freezing cold plate all that was missing was the ice on it ! I did tell the girl . They did take off our coffee.Added on £28.10 service charge Which is discretionary and further £4.00For cancer research . The total bill was £256.60 Took off the service charge WhichBrough it to 228.60 Left £5.00 Tip I would like to think service charge were included in having you meal paid for ?Not as an extra ? Unless it’s self service ! I would also like to be told of such charges . Not added on to my bill .As I said the staff were lovely . Have not a clue what was going on with the kitchen and freezing plates ! Never had that before from them! I can honestly say say with out a shadow of a doubt , it’s gone down hill fast . Sad to say I will never be back .sadly very disappointed .They did apologise for the cold plates , as that should not have happened. However taking our coffee off the bill ?Would not recommend this particular one can’t talk for the rest having had 2 bad meals out of 5 is 2 to many ! The chicken was the icing on the cake . No justification to serve up on frozen plates. I would stare clear of this restaurant.think the chef need to pull his sox up .steer clear of the south side one . I would like feed back from that ?
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