Very poor service and extremely rude staff at Six by Nico Cardiff, afternoon of 28th September 2024.We arrived 10 minutes early for our booking to celebrate a birthday, and thankfully we're taken to our table right away. After sitting down it took around 20 minutes to be brought a drinks menu, and following this around another 15 minutes to take our drinks order. Obviously the menu is quiet self explanatory- aside from allergies and vegetarian options, there was nothing much else to consider - although it took around 40 minutes to bring our first dish. The couple sat next to us, that arrived after us were on thier second course before we received our first. We completely understand in busier periods it can be challenging to manage table's BUT being as mostly everyone was eating the same is difficult to understand why the delay! When our course finally arrived there were extremely long gaps between couses to follow - We sat down just gone 5pm and by gone 7pm were not even half way through - with no updates, explanations or a little service (check ins to see if we were ok) to fill the gaps! We had food delivered by multiple staff so not one particular person to blame .... just general poor service from everyone! We even had to call staff to request another drink when empty. Then on course 5 - we opted for the additional dish as we wanted to enjoy the full experience, which we were informed would arrive with course 5 (that cost us an extra £9 per person) but it didn't - we enquired where it was and the waitress said that she would find out where it was .... although 10 minutes later we still had no word! Up until now I feel we had been extremely patient, but thought it was the appropriate time to mention the issues - finally flagged the waiter down and ask them to take off the additional dish we ordered off our bill because it had not arrived - no apology or explanation just 'ok', which was then the point we highlighted that the service was much poorer than in chains perceived in a much lower category! The waiter then said he would tell his manager .... we watched as the waiter told his manager and the both laughed about by the booking in desk, furthermore the manager did not come to see us at all to offer any apology or even just to listen to us and difuse the situation. It did not stop here!! Word then got around the restaurant with a very apparent awareness we had raised a concern, with a female & male waiter standing by the kitchen laughing and staring at us. We were still awaiting our final course, and could see that nobody wanted to serve us, and were deciding ammoungst the staff who would deliver our final dish. Finally after a lengthy wait the boy that was laughing and staring from the kitchen boldly brought our food across, although I felt so upset and embarrassed I could not eat it - An excitedly anticipated birthday meal ruined by poor service! We felt it important to share our experience for staff to learn from it. We were not unreasonable, only escalating concerns following patiently waiting over two hours for the service to improve. Although to be embarrassed and made feel uncomfortable on an evening we booked with you to host host our birthday celebration, was definitely not what we expect for a £173 bill!
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