I rented a car in Rovaniemi Finland, a blue Seat Leon, between 21 and 25 October 2025. The car worked as intended. And it was exactly the car I booked. The car did not have any meaningful damages when picked up, and I returned the car surely without any damage. The car was returned at 11:05 am at the Rovaniemi airport, being parked in the Sixt's # 01 spot in the airport. As there was no one to receive the car, I dropped the keys in the box 11:10 am. One hour later, I received the return receipt of the car, stating a major scratch (>10cm) at the driver's door. Curiously enough, the car has not sustained any whatsoever impact while with me, and it was incredibly dirty (because of inclement weather) when returned, how could Sixt's employee detect something bellow all the dirt, only there, and send me a precise picture of that only (now cleaned) spot? Curiously enough also, that I am considered liable for a damage that was for sure sustained in the airport, in Sixt parking spot. Despite all my complaints, Sixt keeps repeating I am liable. And sent me an 800 Euro bill full of menaces. I question myself what kind of business model this is, and what kind of respect to customers they have. I guess they need to start offering insurance against their own dishonesty.
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