I am very disappointed and feel let down, incurring expenses due to the errors made in my dealings with the company, which remain unresolved. The worst part is that my connection to them arose from my late father's passing, and there seems to be a complete lack of empathy within their business. - Miscommunication of crucial facts - inability to respond to emails - losing documents without providing solutions - failing to adhere to promised timescales - administrative errors on important documents - total lack of empathy. In contrast, we have interacted with other financial institutions during this challenging time who have shown understanding.
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