I’ve been with SJP for a few years and, up until recently, the service has generally been very good. However, over the past six months they introduced a new client portal which, despite looking more modern than the old one, does not allow me to top up my ISA.
As a result, I haven’t been able to make my usual ISA contributions for the last six months. I’ve received no clear updates on when this functionality will be restored, which is extremely frustrating.
I don’t understand why the old portal wasn’t kept active while the new system was being properly implemented and tested. To add to the confusion, I received an email yesterday stating that ISA top-ups were now possible — but when I logged in, this still wasn’t the case.
Overall, this has been a disappointing experience compared to the high standard of service I was used to previously.
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