We ordered a scooter for my brother as a Christmas gift, but after learning more about scooters, we decided to return it. We used the original packaging and their shipping method, which required payment. The return took three weeks, and they deducted 25% from our order due to alleged 'signs of usage' on an unopened product. We still haven't received a refund, and their response time is very slow. Very frustrating experience.
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