skatesusa.com

International customers should avoid this business

I placed an order from a partnering business on the shop app, which quoted free international shipping, and this was clearly indicated on the receipt.5 days later I received unprofessional, terstly worded emails from Skates USA demanding additional payment for shipping. After multiple emails requesting that the free shipping be honoured the order was canceled.Unless you want to experience poor customer service and unexpected additional costs, I strongly recommend any international customers avoid this busines and any of their partners.Edit to respond to the reply from Skates USA, which I've copied below in case they decide to delete their reply: "this scumbag that placed an order with a affiliate site that listed this product with free international shipping which we do not offer. affiliates are advised to let customers know that they will be contacted with shipping costs on any international orders before being shipped. this douchebag keeps emails us that we are required to honor the free shipping doesn't matter if the affiliate forget to note this on their website. its our fault and we should cover the shipping out of our pocket. not happening a refund was sent."This is the level of customer service you should expect. Name calling, an unwillingness to correct an error, and an inability to admit any wrongdoing. My emails, in response to theirs, were clear and respectful: when I place an order with a business, I expect the terms of that order to be honoured. A reasonable expectation, I believe. If there was a problem between Skates USA and their affiliate, they should sort it out between themselves in a professional manner. Clearly they did not.This level of customer service would be funny if it wasn't so sad. International customers (or anybody who might require customer service), you've been warned. See below.

Date of experience: Feb 17, 2026