I went in just before Christmas with my 92 year-old mum who had bought a pair of boots that unfortunately when she got home didn’t fit as well as she hoped it was slightly outside the return period but the extremely helpful manager said under the circumstances and my mum‘s age, he would be happy to exchange. When we visited the store in Merryhill Dudley we met the manager who then introduced us to his staff who would be helping us by the names of Pavan and Cristiana. The girls were absolutely wonderful and took a lot of time to help my mum and myself choose another pair of shoes that she would be happy with. They went out of their way to check the fit and to make sure they were exactly what she wanted and needed, I would highly recommend going to this store For the customer service as it went over and beyond what I expected. Apologies for not posting the feedback sooner but Christmas came and went in time went by thank you again all the team.
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