skechers.com

1.6
1.6 Based on 101 reviews

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Aileen B.
Abysmal Customer Service and Delivery

I am extremely disappointed with SKECHERS and their handling of my order. On May 21st, I ordered a pair of sandals to be delivered to my UK address, but as of June 3rd, they have still not arrived.Despite entering all the correct details during the order process, the US customer service team informed me that the delivery address on the order is entirely different—an address I do not recognize nor have any connection with. This is deeply concerning.I have sent multiple emails to SKECHERS UK Customer Service but have received no response, only one autoresponder. As a result, I now feel forced to seek legal advice since SKECHERS has taken my money but failed to provide the sandals I paid for.This experience highlights a complete lack of accountability and customer care. I expected better from such a well-known brand, but their customer service has been nothing short of abysmal.

1
Date of experience: Jun 03, 2025

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