This company doesn’t mention anywhere on the website that the shoes will come from outside the UK. You will randomly get an email from UPS saying that they are waiting for documentation at the border. Atrocious. I would have never bought the shoes if I knew that. And good luck in receiving a refund! It has been a month now. They keep sending automated emails and now I need to start the process to report it to the trading standards and go to the ombudsman. What a waste of time.
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