skillz.com

1.8
1.8 Based on 201 reviews

Skillz was founded on the idea that everyone is born with skills and deserves an epic win. The thrill of achievement that we all experience when we overcome a challenge and level up is what makes playing games so rewarding. We are here to champion game de...

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RM93
Poor customer service extremely unprofessional and unfair business practices

I have been playing on skills for about 2 years now and I was always satisfied playing five hand poker. I actually think that is a great game and that they are fair however I recently downloaded a few other games that was recommended by a friend one being bingo cash and the other being bingo blackout. I experienced several times where the game finished the app close and my score was not calculate it and as a matter of fact it said that the game was aborted I lost the entry fee and was told that I had too many aborted games to start receiving a refund which is absolutely ridiculous. If I could submit screenshots I would submit them here. I can prove that it is just those two games that randomly close out take your money take your entry fee and then refuse to give you a fair opportunity to play because they won't refund your money. The entry fees are relatively low so it's more the principle than anything. I was never told that prior to putting money on the site and I've never had this problem before. I really only experience the game crashing on these two sites. And it's happened so much now that I'm beginning to think that it's a scam. You also have to spend money to reach certain tiers in order to gain free entries into games free. I am currently at pearl level and I earned three free entries to a blackout bingo contest. Each game just so happened to be aborted as well as several other contestants which I did screenshot and sent in a help review to support and received back a bogus answer lost my entries and that is not fair considering you have to spend money time and play games in order to reach these levels. I'm beginning to think that these two games are a scam and they don't care if you leave a review that is poor because they know that because this is gambling you will not get your money back from whatever site you choose to upload your entry free from due to gambling regulations.. I would never recommend using these sites they are sketchy. I have had a positive review for the five card poker and I've actually taken off money although I've spent more than I've taken off I think that they are fair and they always refund my money if there is a problem however these two games are sketchy they crash often and then they begin to blame you for the issue even if you can prove that you have up to speed internet and a phone that is within reason to be using. Do not waste your time playing unless you want to play at your own risk have all your entries fees taken can actually finish the game and get a score for the game to then disconnect and then your score is showing as aborted and you are not refunded your money for the entry fee. The customer service that I've received from these two apps are extremely poor and unprofessional

1
Date of experience: Jul 15, 2025

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Business Details

  • Skillz was founded on the idea that everyone is born with skills and deserves an epic win. The thrill of achievement that we all experience when we overcome a challenge and level up is what makes playing games so rewarding. We are here to champion game developers and players alike so they can be their best through the power of competition.

  • email support@skillz.com
  • language https://skillz.com

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