They have pathetic customer service. They basically ignore you, or answer with some generic copy and paste message. They are definitely scammers and don’t care about you. Also, even though they are using some generic copy and paste message and then adding their name to it, they still don’t read your question. Because of this you may receive a message that has absolutely nothing to do with the question you asked. When you attempt to clarify yourself they are likely to have a different representative send the exact same copy and paste message with their name on it, or some other copy and paste message that has nothing to do with what you’re asking. When you point this out the next person may go back to the first message. It is honestly annoying.I started playing free cell on Skillz and then when Covid hit I tried a game called “Mini Golf King”. I was OK at the game and turned 5 dollars deposit with 10 dollars bonus cash added on into about 2800, and I had withdrawn 600 and claimed some gifts with credits such as a yoga mat, sweaters, shirts, etc. At the end of playing this game I could play about 30 6 dollar entry games and only 1 would find an opponent before 1 week, when the matches are canceled. This is annoying because I was playing my absolute best I had ever played when this happened. That’s one downside for sure. You get challenged for a very long time and when you step up and do your best, you don’t even get an opponent.The next game I played was “Big Hearts” where I lost money until my 2800 was now between 1800 and 1900, and then I turned it around and brought my account back up to 3200. I also redeemed several gifts with tokens, and because I only profited small it seems like I was worse at this game but that is not the case. I did worry when people started quitting, and started to focus on 3 dollar entry games (which did not award time bonuses) because I was worried about my opponents hiding out in this entry level because speed was likely my greatest advantage in this game. I sacrificed lots of earnings by focusing on becoming the best at the entry where time means nothing, but competition still dwindled and I started looking for a new game.Sure enough that day came when a new game is was released which had solid graphics and seemed like it would catch on and become a very popular game on the platform. I closely watched the game and when a pro league opened up I immediately quit playing “Big Hearts” and started practicing. Almost instantly, well instantly, I was making money and actually enjoyed the game. The account grew in a very short time even though the game was new and I was playing mostly .60 entries with only a few games in the higher stakes. Skillz promoting this game a little too, and the bonuses in the pro league got a big boost to draw more players. Right when Skillz did this they blocked me from playing. It was quite annoying. They said they were doing an in depth review of my account. This has went in for about two weeks now, and I am not aloud any matchups. When I first began playing they reviewed my account and I did not have to stop playing during the review. Also I have had to play games while broadcasting my screen to them and broadcasting me playing at the same time, while a Skillz representative watches. They did block me from getting matchups before I completed this process for “Big Hearts” for a few days, but I had missed the first scheduled appointment (my internet was down and it was during Covid lockdown) so it was slightly understandable. Even though it was slightly understandable, they completely denied it was happening. I contacted every single department and they all sent me a copy and paste message about how Skillz matchup system works and sent me a link to a website that explains it more. I don’t know if I should call that abuse, or what. So then miraculously when I met with the Skillz team member Riley for the online meeting where I would play games while broadcasting, the matchups suddenly worked. I was messaging saying I’m used to being matched up 100 minimum each day, and now nothing, but every single department ensured me that nothing was wrong and sent me the link with the copy and paste message.
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Skillz was founded on the idea that everyone is born with skills and deserves an epic win. The thrill of achievement that we all experience when we overcome a challenge and level up is what makes playing games so rewarding. We are here to champion game developers and players alike so they can be their best through the power of competition.
