Poorly developed game app. The concept of the game is entertaining, however the game session crashes too frequently to be of any entertainment value. I only had the game Word Star on my phone for two weeks now. In the beginning when I reported the crashes, Skillz would issue a refund. They stopped the refunds, citing that I have to many crashes and its not on par with average crashes. Here is what they emailed me: As we have explained, your rate of crashed match refunds exceeds our system norms by a significant margin. We are unable to offer refunds for any crashed matches until your crash rate is in line with the system average, at which point we will be able to offer refunds for crashes that occur after the rate has improved. Until such time as your refund rate improves, remember that you are playing at your own risk, and any matches played during this time will not be refundable, even if you become eligible for refunds in the future. "The fact that the game is constantly crashing is perplexing, I've never encountered any game app that operated as such. I own a Samsung S21 Ultra and have steady and reliable wi-fi in my home. They refusing a refund based on user error is unethical. They clearly do not have the means to program the game with minimal bugs. Skillz should consider decommissioning the game until they can present a better product instead of stealing money from consumers.
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