I placed an order and contacted SkinCeuticals immediately after checkout to correct the shipping address. Instead of helping, I was told nothing could be done — even though the order hadn’t shipped yet.They pushed me to contact the courier, who confirmed only SkinCeuticals could authorize a change. I went back and forth, followed every instruction, and still got no resolution. Their agents showed no urgency, no ownership, and no real apology.Now my package is going to the wrong address, and they say I just have to wait and hope it gets returned for a refund — no reshipment, no fix, nothing. For a premium brand, this was a shockingly careless experience.
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SkinCeuticals is dedicated to providing advanced skincare backed by science. Dermatologist recommended skincare products to prevent free radical damage, protect from UV damage and, correct existing damage.