Order still has not shipped even though I selected express shipping. I ordered products from other companies on the same day and chose express shipping. All items came within 2-3 days. I don’t understand what’s going on, I wish I read the reviews before ordering from them. I also didn’t know I had to scroll down to select the free samples I thought that they were just included, I let them know and asked if they could include the three samples and they said once an order has been placed we can’t change it. So unhelpful. It’s such an expensive company with such bad customer service. It doesn’t make sense. Head office need to completely re invent their customer service team, it’s unacceptable and I’m sure not at the fault of the customer service team who are held to management decisions.Ugh. $1000 worth of products and I have no idea when they are coming, meanwhile I have no skincare as I wait so I need to buy extra skincare that I won’t use after I get my order.I made the mistake of thinking if I order directly from their website and pay more then I will get the best service, but I should have ordered from Adore Beauty or Active skin who have amazing customer service.
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SkinCeuticals is dedicated to providing advanced skincare backed by science. Dermatologist recommended skincare products to prevent free radical damage, protect from UV damage and, correct existing damage.