Bye Skinceuticals! Couple great products, but... Another bait and switch maneuver by Skinceuticals. I received an email from Skinceuticals inviting customers to make a purchase for varying amounts in order to receive selected gifts. Based upon the email and website promo (promise) I was induced to place an order I wouldn't normally have done, but I wanted to try samples and could do that with the gifts promised. I selected the gifts, added them to the cart, and the gifts did not show on the order/payment page. I assumed perhaps they would show after payment. They did not. I called customer service immediately, (having dealt with similar issue in the past), and was told my order was indeed was not showing the gifts. Solution: Wait to receive the order, then call and report the problem, and then this "issue," would be handled by someone else. Wow! Really shady. I said I wanted to cancel the order I had just placed about 15 minutes earlier. I was told it was already "in processing." After telling the rep that I would stop payment for fraudulent activity, she said she could cancel the order. She reported she canceled it, but I had to ask for an email confirming that. MORE...the email did not have the amount charged on it. I pointed this out, to be told, oh well, "you can check your bank account." NEVER AGAIN!
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SkinCeuticals is dedicated to providing advanced skincare backed by science. Dermatologist recommended skincare products to prevent free radical damage, protect from UV damage and, correct existing damage.