PLEASE do yourself a favor and DO NOT order directly from this company. Order from Dermstore or somewhere else. I should have listened to other reviewers. I have had MULTIPLE faulty charges on my card. They told me my $500 order was cancelled, then charged me TWO WEEKS after confirming the cancellation and overdrafting my account. Not to mention I had re-placed an order because the first one was cancelled (I thought.) So then I had to return that second one and after having UPS confirmation that Skinceuticals received my package 8 days ago, I’m JUST NOW getting a $300 charge on my card for this second order INSTEAD OF A REFUND. Customer service has no idea what they’re doing it’s insane. She can’t even see the charge and even had to ask if I used card or PayPal? Told me she has to reach out to the billing team and get back to me via email. Said she doesn’t know how long that will take. I mean honestly that’s what she said to me. I had to file a claim with my bank for the first $500 charge and now it’s looking like I will have to do the same with this second $300 order. This company is insanely behind on customer service. PLEASE do not shop directly from this company, take it from me.
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SkinCeuticals is dedicated to providing advanced skincare backed by science. Dermatologist recommended skincare products to prevent free radical damage, protect from UV damage and, correct existing damage.