When the garden room and shed were purchased, person on sales was very helpful and answered or found answers to our questions.Planning was not required as we were told it was under 2.5mt at highest point. It was only when the local planning authority contacted us that the problems started. With the base we were recommended it now put the building above 2.5 mt. After contacting the site where it was purchased and visiting it that was the last we heard of our problem. I contacted the main website and got an email back saying they had no plans to scale and to use the sales front sheet with a sketch of the building, but this is not to scale. I emailed back to say the sheet will not suit planning requirements and had nothing to do back.I have had to get a scaled front and side elevation done to submit to planning authority and pay a few hundred pounds to submit. Poor after sales service.
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