I attempted to log in to check a substantial balance but was unable to get past the security question. When I called to report this, my security was rejected, yet I was denied the chance to speak with a manager, who would only be available in two days. I was informed that complaints could only be made via post or their website. I requested assistance in withdrawing nearly £80,000, but no manager was available to assist me. This is shocking. Ironically, the phone menu includes an option for those who are locked out of their accounts, indicating they have issues. I spent over an hour on the phone with two unhelpful representatives. After reading your reply, it seems a manager can't be bothered to speak to a customer when the website is malfunctioning, and even their phone option acknowledges that people are being locked out. This is unacceptable, and there seems to be a complete lack of understanding regarding customer service and basic decency.
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