This company has provided poor treatment to customers simply seeking access to their own money. After reviewing the new terms and conditions, I chose to close my account and transfer my funds to another bank. Unfortunately, I found that I needed an app to do this, which I cannot use as I don't own a smartphone. When I contacted the support team, I was repeatedly advised to use the app despite my explanation. I was told a code would be mailed or a cheque sent, but no reason was given for an email option. I was also instructed to visit a branch, which is 45 miles away. It's frustrating for those of us balancing work and life with these challenges. In desperation, I emailed the company’s CEO and received help from a more understanding representative. I learned I had inadvertently signed up for the app verification system, which was surprising since I don’t own a smartphone. It seems customers cannot make mistakes, while the company can treat us poorly for wanting our own money back. My account is in the process of being closed, and a cheque is being sent, but this will take two working days. Why can't a bank transfer be initiated? As I mentioned to the representative, the treatment of older individuals is unacceptable. This situation ultimately revolves around control.
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