We have had a mortgage with Skipton for nearly 15 years. However for the last two years we have been unable to access the app and therefore access our mortgage details. The customer service has been really poor. Nobody seems to be able to fix the problem and link our account to our online profile. We have had numerous calls and spent hours on e mails and letters just simply trying to see what we owe. It’s appalling service even though we have now written to the CEO.
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