I bought ski boots from snow and rock, one of which had a faulty buckle that came off on the third ever day I used them. Snow and Rock had absolutely no interest in sorting out the issue, despite being the retailers that sold it to me. So I had to look elsewhere for help and the man in ski set, (les Arcs 2000) was amazing and put on a new buckle for me, even though the faulty buckle had nothing to do with them.
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