I hired via skiset online a set of skis, poles and boots for myself and two daughters for 6 days. On arrival in Ski Set, La Clusaz the staff were friendly enough and sorted all the hire out. Midway through the hire (day 3) I took a bad tumble and ripped my left calf muscle ending up on crutches. I returned my skis, poles and boots same day (3 days remaining) so as to get a refund of non use for last 3 days of trip which is normally standard in these circumstances. I asked the shop for documentation / receipt but they said I would need to sort out via Ski set online. I emailed the website and Dan came back and asked for Skiset La Clusaz to fill out a large form which I duly emailed to them (again from a customer service point of view concerning as should have been sorted out internally). The ski shop never completed the form. Dan has made it clear that the expectation is I get the ski shop to do it not Skiset on line. This has not been resolved. At time of writing no refund received. I now see numerous reviews on trip advisor with this exact problem. I would avoid - book locally not through skiset online. Terrible customer service.
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