Not as described and then awful customer service.Booked my ski hire in advance and was very careful to fill out all the asked for details in terms height weight etc in advance. I’m a taller skier and wanted to make sure they had what I needed in the shop on arrival. I also paid for the top level of ski hire for me and my girlfriend.When I got the shop in saas fee, Switzerland it was evident they had subcontracted the hire to another company. After being promised that our skis would be waiting for us after filling out our details we walked in and it was evident this second company (CS) had absolutely no idea about our order until we arrived in through the door. The subcontractor hadn’t been told about the order at all. Consequently they had no skis in my height and had done absolutely nothing to prepare boots or skis in advanced, as promised. Que a long wait whilst they tried to source skis for me from another shop last minute. Also it was evident that the equipment provided bore absolutely no resemblance to the packaged offered and was literally just all they could find in the shop that fitted making me furious I’d bother to pay for the ‘platinum’ package. All in all a super unsatisfactory experience. People were able to walk into this shop with absolutely no prior booking and where in and out faster than us. When I tried to raise all this with ski set they haven’t replied to my emails and continue ignore me after weeks of chasing only compounding the issue. Will not be using them again. Terrible company.
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