This relates to the shop in Val Claret, Tignes called Deep Snow.I had been pre-warned fromTrustpilot to beware hiring skis from SkiSet.But we were going to Tignes and we were hiring the skis through TUI as part of our package.Looking on TripAdvisor for the specific SkiSet shop, “Deep snow”, in Val Claret, there were some customers that were happy with the service they received, so we pre-booked our skis and boots with TUI, specifying the Intermediate skis and the best boots.From the moment we walked in the door, we could tell that the staff just wanted to service us as quickly as possible, which was so uncomfortable.On top of this, you would not believe the state of the boots we were given. They were wet inside, and must have been two or three years old and scratched to pieces and with badly worn soles.I asked for some a bit larger and out came yet another ready for the scrap heap!This was the start of March, so not at the start of the season, but also not the end.After much complaining, I was reluctantly given a brand new pair, with much huffing and puffing.Incidentally, I am used to sharp skis in Austria for hard packed snow – these were blunt.Please TUI, don’t use these people, it just reflects badly on a professional organisation.So the moral is, don’t be tempted by special offers if this is the service you get – go elsewhere for your equipment.The end of the story is that the resort was closed the next day for the virus, so we never got to ski at all!
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