I am extremely disappointed with my experience. I placed an order (XXSLCRPQJ) on April 2nd and requested a cancellation shortly after. On April 3rd, I received a confirmation that the order was cancelled. However, the next day (April 4th), the status was mysteriously changed back to "Order Confirmed" without my consent.
I have been trying to get my € 344,94 back, but I am stuck talking to virtual assistants and bots. This is a pre-order for a bed that isn't even available until June, so there is no reason why this refund hasn't been processed yet.
SKLUM, please process my refund immediately. I have proof of the initial cancellation confirmation.
Order number: XXSLCRPQJ
Status: Refund pending / Incorrectly reactivated
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