skoda.dk

Confusing Service Schedules for Electric vehicles

I have been very pleased with my Dec 2023 Enyaq VRS, which has now completed 12,500 miles.However recently I received a call from Vindis telling me that my car needed servicing. I booked the car in but on checking found that the car wasn't due a service, as after questioning, the dealer told me that a service schedule is due at 2 years with unlimited mileage.The car itself then came up with a notification on the dash saying service in 30 days.Spoke to Skoda again and this time was told that a service was due because I was on a fixed service schedule and it depended if the "engine" had done lots of short drives. As the Enyaq doesn't have an engine I found this rather odd.Revisited the dealer again and was this time told that the schedule was 2 years from date of production or 18,000 miles.When I disputed this they told me I should contact the dealer I bought the car from, although that dealer had already told me to visit the dealership closer to me and that they would be able to reset the service light, which was now annoyingly flashing on every time I started the car.After much humming and hahing they finally turned off the light but then told me that it now would not inform when the service was actually due!All very confusing and time consuming and l am left in doubt now as to when the car actually requires servicing!

Date of experience: Jun 02, 2025