My new Skoda, whilst still under warranty, had a defective auxillary belt tensioner, meaning the fanbelt was rattling around in the engine, potentially leading to a more serious failure. My local authorised garage, the only one wihtin any reasonable distance of my house, said they couldn't get it in for 2 months!! I have a few road trips coming up, and reading around, this is something that needs fixing soon. So, I got my local garage to fix it. I kept the defective part as proof. I was hoping to get at least some goodwill compnensation, as this was a defective part under warranty, and the only way of getting it fixed officially would have kept me waiting, worrying about an engine failure, for 2 months. Custoemr Services wouldn't help at all, and wouldn't even raise a case for me. Pretty disappointing.
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