skoda.dk

My vehicle was driven for 405 km by the authorized Skoda service under the name of a test drive, yet

I bought a 2023 Skoda Superb, and since 5,000 km, there has been a disturbing noise coming from the sunroof. The car has been taken to authorized service centers five times, and a total of six different procedures have been performed — including adjustments, lubrication, insulation, and even a full sunroof replacement. Despite all this, the noise persists.The most concerning part is that my vehicle was kept in the authorized Skoda Aydoğanlar service center in Ankara for a month, during which it was driven for 405 km under the pretext of a “test drive.” I had handed over the car with a full tank, and it was returned with an empty one. I reported this to Yüce Auto (Skoda Turkey), who offered two tanks of fuel and a free maintenance as compensation — which I refused. I have filed a legal complaint for “abuse of trust,” and the investigation is ongoing.Even after the sunroof replacement and all the other efforts, the noise has not stopped. I took the car twice more to another authorized service (AND Skoda), but they only repeated the same adjustment and lubrication steps. They claim the sound is "normal," despite there clearly being a gap in the sunroof.I have voiced this issue on various social platforms in Turkey, and it gained significant public attention. Yet, Skoda Turkey and Yüce Auto have not taken any real steps to resolve the problem or ensure customer satisfaction.If you’re considering buying a Skoda with a sunroof — beware.Edit 22 april 14:46 ; Dear Sabrina,Thank you for your response, but this issue is far beyond the local dealership’s capabilities or responsibility.The authorized service center failed to resolve the issue after multiple attempts. More seriously, they drove my vehicle for 405 km under the pretext of a “test drive,” which I have reported to the prosecutor’s office for abuse of trust.Unfortunately, consumer rights are not effectively protected in Turkey. Legal cases regarding consumer violations often take 7 to 8 years to resolve. Local firms are aware of this and, taking advantage of the slow legal process, generally do not make any meaningful efforts to ensure customer satisfaction.For this reason, I have decided to share my experience here — to make it visible to the European public and Škoda Auto's global management, and to seek a more responsible approach from the brand I once trusted.I kindly ask that this issue be escalated to the appropriate department at Škoda headquarters in the Czech Republic or Volkswagen Group in Germany.

Date of experience: Feb 21, 2025