We have a Skoda Octavia Combi that has had trouble with Apple Carplay audio since we bought it in 2019. When you play audio through the Carplay connection the music sounds like a broken CD player. We've contacted several dealers through time in both Germany and Austria where my gf is living at the moment, but they always blamed it on Apple, the software in the phone, or a defective cable etc. So we bought a new expensive Apple cable, a device for connecting with bluetooth, etc but the problem is still there. After 5 years I finally found out on forums from real professionals that others had the same problem with EXACTLY the same car audio hardware/software that we have. Those people even provided me with the exact solution, a firmware update of the car audio system is required to fix it, several other Skoda drivers reported the problem being solved with this update, but even with the solution printed out, they wouldn't help us at the dealership, because 'you shouldn't believe anything you find on the internet'... I'm not sure if it's ignorance or arrogance...Being an IT professional myself, I'm 100% certain that this update will fix it, but it can only be downloaded by the Skoda dealerships, the guys on the forum said they were not allowed to share the update, probably because they work at Skoda and could lose their jobs.. The dealer offered to do the update anyway without a guaranty for succes for 250 euros which is CRAZY since this is clearly a factory defect that should be handled as a service to customers, but the dealer talked to Skoda and they wouldn't refund the extremely high costs for something that I KNOW will take 30 minutes worst case and probably 5 minutes in real life. Such poor service for people who buy a new car in good faith, and the ignorance about this problem is very telling...
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