We came to look at an Octavia for sale and fortunately we had Ian Coe helping us. We have researched the Skoda brand for many year, and were previous owners of a Yeti we bought in Chichester. Unfortunately the Yeti was too small for our needs but we did like the brand. The sales experience in Chichester wasn't good so we were concerned about buying from a Skoda dealer. Ian told us he drives a Skoda and help reassure me about the automatic DSG transmission, as I'm used to gears. He showed us fully around the car, even though it was snowing, and then gave us detailed instructions of where to do our test drive (as we didn't know the area). It wasn't a difficult decision that this was the right car and at no point did Ian 'hard' sell anything. He was open and honest about our purchase. We also enjoyed the free hot chocolate whilst doing the documentation! He is attending to a few areas of the car we highlighted (cosmetic) and ensuring its all valeted etc. We experienced excellent customer service from Ian and we're looking forward to picking our new car up next weekend.
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