I am very disappointed with Skool.com’s customer support.When users really need help, support should respond quickly and professionally. I contacted them by email more than a week ago and still have not received any reply. It has now been over 10 days without any response.I was accused by a creator and removed from a community, and I tried to contact support to understand what happened and to defend myself. Unfortunately, no one answered me. This makes me question how a platform can operate properly if they do not respond to users when serious issues happen.A platform should protect both creators and members, and at least provide basic communication. Ignoring emails for more than a week is not acceptable.I truly hope they improve their customer service because users deserve support when they face problems.
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