We were given a "best price" for our new contract from £54 to £90 a month. That's nearly double. That cannot be rising costs- it's more like greed. But the experience on the phone was horrendous. 1st we got cut off after waiting for ages. We tried to cancel the contract on line but couldn't. When we got through to Sky eventually we were told that we have to cancel by telephone. What happens when you have a hearing problem? Not disability friendly. So we cancelled by phone-- but oh no, we didn't! We were told we have to telephone Sky the day AFTER the contact ends to cancel. hang on, what about the 31 days notice we were told we have to give? Then we asked for a copy of the telephone conversation. We were told that we can't have that "because of data protection" - but it's our data. After about 10 minutes of my husband arguing about this we were given a telephone reference number, which of course is not an email confirmation because we have no copy of what was said! We have been Sky customers for over 20 years and this is the best that they can do?
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