Have been a subscriber to Sky since the days when it was known as BSkyB when the monthly subs were around £12 if I recall. But year on year increase brought it up to £40pm in 2022/23, and this did not include sports or movies. In February I received notification of an increase of £3pm. Crafty this, they don't tell you what you will be paying in total. This was going to be a 7.5% increase wef 01/04/23, yet my pension has not increased by anything like 7.5%. So on 26/02/23 I followed the Sky rules and gave 31 days notice of cancellation. Well actually in excess of 31 days. I allowed the £40 payment to be made on 01/03/23 and advised that cancellation should take place on 31/03/23. I cancelled the DD after the March payment was made. Sky sent an email acknowledging the cancellation notice and saying I would be contacted within 24 hours, and that my custom was valued, blah, blah, blah. I had by now decided that all the programmes I watch are available on Freeview, so with the exception of Gold I would not be missing anything. Nobody contacted me, but I did receive a letter dated 16th. March asking me to set up a new DD and that if I didn't my account would incur a £10 late payment fee !!! I responded and copied my acknowledged cancellation email to Sky. No response. Then received a Sky letter dated 02/04/23 advising of £43 being overdue, but didn't waste my time responding this time. Sky continued to be available until 17/04/23 when only the Freeview channels became available. And my point is simply this. How disappointing that having been with Sky for so long nobody had the courtesy to contact me and even try to convince me to stay, even though my mind was made up to leave and my finances would be £43pm better off. Not good customer service.
Claim your business profile now and gain access to all features and respond to customer reviews.
News in tempo reale, cinema, sport, tanti video. Tutti i programmi SKY e abbonamento online