sky.it

WORST CUSTOMER EXPERIANCE

I want to begin by expressing my frustration with the incredibly poor customer service I have received. I have been in contact with Sky customer service since last October. After accepting an offer for Sky Glass from a sales advisor, I was shocked to receive a bill with termination charges just a month later, as if I had already left the company. Despite numerous calls, I was continuously pursued for this money until I finally received an apology admitting that it was Sky's mistake. Since then, I have been trying to access Netflix, which is included in my package, but have been repeatedly told that my account is suspended, even though Sky confirmed that it wasn't and acknowledged their error. I have been bounced around from one person to another, promised call backs, and yet no one seems to be addressing my complaint. The final straw was spending 25 minutes on the phone with Jack from customer service tonight, only to be abruptly cut off without the promised call back. ref number i was sent after the call 3407042021 I honestly can not spend another minuet dealing with this. sky has taken my money, not given me the service im paying for, accused me of owing them money and palmed me off continuously. THIS NEED TO BE DEALT WITH AT THE HIGHEST LEVEL NOW.....

Date of experience: May 16, 2024