I signed up for the complete 9 yards with sky. TV, broadband, phone and mobile. The transition from BT and Vodaphone was good. Sky did not put on HD so I had to call them and it all went smoothly. But I found that they had signed me up for UHD - I would not have don that as I do not have A UHD tv. So for 5 days now I have been trying to get it sorted. Some guy says he will take it away and get back to me. Nothing happens. I make complaint. They call me tell me to call customer services and when I do after listening to inane chatter and answering questions that are wholly irrelevant for 5 minutes I find some woman who has no clue what she is doing. There is no record on my sky account of my calls and my complaint and no-one seems to have any understanding of how to put the matter right. WHAT HAS HAPPENED TO THE ONCE EFFICIENT SKY SERVICE? It seems to be managed, or should I say mismanaged, from India and the level of service is very low now. IT IS VERY TELLING THAT SKY NEVER RESPOND TO POOR REVIEWS ON TRUSTPILOT. Says something about their customer care.
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